Leverage Product Intelligence and Connectivity to Transform Your Business. Market pressures continue to demand that service organizations deliver unparalleled customer service, while increasing profitability. PTC can help you gain operational efficiency which will become your competitive advantage. Whether you’re working to improve first-time fix-rate in your field service organization, optimize parts availability across the service network, or diagnose equipment failure before it happens, PTC can help you improve customer service. Our best-in-class Service Lifecycle Management (SLM) solutions, combined with strong service and product domain expertise, create a unique approach for continuous service improvement and opportunities for revenue growth.